Using the advanced capabilities and synergies of NICE Perform®, IEX® TotalView®, Performix™ and NICE SmartCentre, NICE is able to provide the first truly holistic solution for the contact centre, addressing the needs of stakeholders in the centre and the enterprise, and meeting the full spectrum of business issues from strategic to operational. Among a range of key business benefits, organisations are able to share best practices, gather competitive intelligence, better up-sell and cross-sell, improve first call resolution, adjust business processes, increase customer retention, and much more.