Contact Centres

With customer satisfaction so critical to your business success, it is vital that you have the right contact centre infrastructure in place to help deliver the kind of intelligent, personalised service your customers increasingly demand.

With the leading contact centre solutions from Avaya and Verint, ATIO can enable you to offer superior customer service while still optimising your costs and resources to secure a strong return on your technology investments.

Designed to grow with your business needs, we can deploy solutions that handle all types of customer interactions efficiently – supported by a range of intelligent routeing and resource allocation features. These allow you to contextually manage both inbound and outbound interactions, across multiple channels, via self- and assisted-service whilst ensuring appropriate performance levels to meet both your SLA and compliance requirements.