Recording

Audio, screen and video recording for quality assurance, regulatory or speech/text analytics purposes.

Recording is one of the most basic requirements within a contact centre or trading floor, and to some extent this is now extending to the back office. However whether the requirement is for compliance purposes or as the building block for more value-adding applications, recording is where it all starts.

Recording (voice and/or screen) forms the basis for being able to carry out quality management, text and speech analytics.